Issuing any RTSERVER command hangs on Unix

Problem(Abstract)

Running any RTSERVER command for the Optim Unix server does not return a prompt.

Symptom

The command prompt hangs with the RTSERVER command.

Cause

Environment setup issue with Optim on Unix

Resolving the problem

To set the environment and start the server for the RTSERVER hang issue, here are the recommended steps:

1. Go to the {OptimInstallPath}/rt/bin directory.
2. Run '. ./rtsetenv'
3. Type 'echo $PSTHOME' to confirm {OptimInstallPath}/rt/bin directory gets returned.
4. Within the same console command prompt window, type 'mwcleanup -s'.
5. Type 'mwcleanup -s' (This needs to be ran twice as step 4).
6. Type 'mwadm stop'
7. Stop the RTSERVER by typing: rtserver stop
8. Go to the directory of the user starting up the Optim, and look for a hidden folder called '.mw' (dot mw). Erase the folder as the Mainwin will create a new one.
9. Attempt to start the Optim server by executing: rtserver start

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